Frequently Asked Questions

The right glass type depends on your specific application, performance requirements, and budget. Consider factors such as:

• Location: Interior vs. exterior, exposure to weather
• Safety requirements: Building codes may require toughened or laminated glass
• Energy efficiency: Tinted or Low-E glass for thermal performance
• Aesthetics: Clear, tinted, or decorative glass for design
• Budget: Standard float vs. premium options like Low Iron

Our team can help you select the best option for your needs. Contact us to discuss your project requirements.

Pricing is based on several factors:

• Square metres (sqm): Base pricing for glass area
• Lineal metres: For edge work and processing
• Holes: Additional charge per hole drilled
• Toughening: Additional processing fee for toughening/tempering
• Glass type: Premium glass types (e.g., Low Iron) cost more than standard float
• Quantity: Bulk orders may qualify for discounts

We provide detailed quotes based on your exact specifications. Contact us with your requirements for an accurate price.

Standard turnaround times are:

• Cutting only: Typically 24-48 hours
• Cutting + Toughening: 72-84 hours (3-4 business days)
• Custom mirrors: 48-72 hours depending on complexity

These times may vary based on current workload and order complexity. We'll provide an estimated completion date when you place your order.

Yes, we can accommodate urgent orders when possible. Rush orders are subject to:

• Current production capacity
• Additional rush fees
• Material availability

Please contact us as early as possible to discuss urgent requirements. We'll do our best to meet your deadline.

We offer:

• Pickup: Collect from our facility at 30 Short Street, Bankstown
• Curb-side delivery: Delivery to your location (curb-side only - we do not provide installation)

Delivery charges depend on location and order size. Please discuss delivery requirements when placing your order.

No, Sydney Glass does not provide installation or glazing services.

We specialize in:

• Glass supply
• Precision cutting
• Toughening/tempering
• Custom mirrors
• Glass processing

For installation services, please contact a qualified glazier or installer in your area.

Bulk order discounts are available for large projects. Discounts typically apply to:

• Orders over 50 square metres
• Repeat customers with regular orders
• Commercial and architectural projects

Discounts vary based on order size, glass type, and project scope. Contact us with your requirements for a detailed quote.

No, toughened glass cannot be cut, drilled, or modified after the toughening process.

All cutting, drilling, edge work, and shaping must be completed before toughening. This is why it's essential to:

• Provide accurate measurements and specifications
• Confirm all requirements before processing begins
• Review drawings or plans carefully

If you're unsure about requirements, our team can help ensure everything is correct before processing.

Heat soaking is a quality assurance process that tests toughened glass for potential spontaneous breakage caused by nickel sulfide inclusions.

Heat soaking is recommended for:

• Overhead applications (skylights, canopies)
• Safety-critical installations
• High-rise buildings
• Applications where breakage would be dangerous or costly

While not always required, heat soaking provides additional confidence in glass performance and reduces the risk of future failure.

To provide an accurate quote, we need:

• Dimensions: Length, width, and thickness
• Glass type: Clear float, tinted, Low Iron, laminated, etc.
• Quantity: Number of pieces
• Processing: Cutting, toughening, holes, edge work
• Application: Where the glass will be used
• Drawings: If available, technical drawings or plans

You can provide this information via our contact form, email, or phone. Our team will prepare a detailed quote for your review.